Refund and Returns Policy

We want you to be completely satisfied with your purchase from The Tembler! This Refund and Returns Policy outlines the process for returning or exchanging your tumbler.

Returns and Exchanges

We accept returns and exchanges of unworn, unwashed, and undamaged tumblers within 30 days of purchase. This means the item must be in its original condition, with all tags attached.

How to Return or Exchange

1. Contact Us: To initiate a return or exchange, please contact us at contact@thetembler.com within the 30-day window. Be sure to include your order number and the reason for your return or exchange request.
2. Return Authorization Number (RMA): We will then issue you a Return Authorization Number (RMA) and provide further instructions on where to return your item.
3. Ship Your Return: Please securely pack your unused, undamaged tumbler in its original packaging (if possible) and include the RMA slip with your return shipment. We recommend using a trackable shipping method to ensure your return arrives safely.
4. Processing: Once we receive your returned item and verify that it meets the return criteria, we will process your request within 30 business days.

Refunds

• Original Payment Method: If you are returning an item for a refund, we will issue a refund to your original payment method for the full purchase price of the item, minus any original shipping costs.
• Exchange: If you are exchanging an item for a different size or color, we will ship the new item to you at no additional cost.

Damages

If your tumbler arrives damaged, please contact us within 10 days of receipt at contact@thetembler.com. We will require photos of the damage and the packaging for verification. We will then offer you a replacement tumbler or a full refund.

Non-Returnable Items

• We cannot accept returns of personalized or custom-made tumblers.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error will not be eligible for a full refund.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at contact@thetembler.com. We’re happy to help!