Store Policy

Thank you for choosing The Tembler! This Store Policy outlines the terms and conditions that govern your purchases from our website (the “Website”) and any mobile application (“Mobile App”) (collectively, the “Services”).

Ordering

• To place an order, you must be at least 18 years old and have a valid credit card or other acceptable payment method.
• When you place an order, you are offering to purchase a product at the price listed on the Services.
• We reserve the right to refuse any order for any reason.
• Once you place an order, we will send you a confirmation email with your order details.

Payment

• We accept all major credit cards and other payment methods as displayed at checkout.
• Payment is due at the time you place your order.
• We use a secure payment gateway to process your transactions. Your credit card information is not stored by us directly.

Shipping

• We ship orders to addresses within the United States and its territories.
• Shipping costs are calculated based on the weight and destination of your order.
• You will see the estimated shipping cost before you finalize your order.
• We will ship your order within 5-7 business days of receiving your confirmed order.
• You will receive a shipping confirmation email with tracking information once your order has shipped.

Returns and Exchanges

• We accept returns and exchanges of unworn, unwashed, and undamaged tumblers within 10 days of purchase.
• To return or exchange an item, please contact us at contact@thetembler.com for a return authorization number (RMA).
• You are responsible for the cost of return shipping.
• Once we receive your returned item and verify that it meets the return criteria, we will issue a refund to your original payment method or exchange your item as requested.

Damages

• If your tumbler arrives damaged, please contact us within 10 days of receipt at contact@thetembler.com.
• We will require photos of the damage and the packaging for verification.
• We will then offer you a replacement tumbler or a full refund.

Warranties

• Our tumblers come with a 1 year warranty against defects in materials and workmanship.
• To make a warranty claim, please contact us at contact@thetembler.com with your proof of purchase.

Customer Service

• We are committed to providing excellent customer service.
• If you have any questions or concerns, please contact us at contact@thetembler.com We will respond to your email within 1-2 business days.

Changes to This Policy

• We may update this Store Policy at any time by posting the revised Policy on the Services.
• Your continued use of the Services following the posting of the revised Policy constitutes your acceptance of the revised Policy.

Contact Us

If you have any questions about this Store Policy, please contact us at contact@thetembler.com.